Network
Our setup has been customized to suit the demands of call center telephony where lots of calls are being made and received throughout the working day. We’ve deployed many tools to ensure your calls always get to the correct destination with the minimum amount of delays or problems and that the audio remains clear.
With round the clock monitoring, multiple redundant network failovers and multiple carrier connections within each local market, our robust offering will not only ensure the integrity of your business presence on the phone, but will help keep your bills down too instead of using traditional telco PSTN or ISDN lines.
Direct Carrier Routes
We have direct carrier routes in both the United States and United Kingdom offering you a very low “hop” count to the destination network you’re calling. This means that in many cases, your call will pass only through 2 servers on it’s way to the destination network reducing the points at which errors can occur and cutting out the middle man to ensure you get quality connections at affordable prices.
If you’re looking for reliable CC VoIP routes (Call Center) then you’ve come to the right place.
Pricing
Many destinations start from under 1¢/min billed in 1 or 6 second increments, but with higher volumes we can offer customized pricing, reach out to us with your volume, average call duration and success rate and we’ll give you a custom quote with no obligation.
At all times, you will be able to access live pricing via our client portal once you become a client.
Plug and Play
Our service is compatible with any SIP server so whether you’re using VICIdial®, GoAutoDial®, or a simple Asterisk® or Freeswitch® solution like FreePBX® or FusionPBX®, it’s really simple to connect it to our network to take advantage of our quality connections. We’ll provide you with the settings required and if necessary, the support to get started, we’ll even give you some test credit so you can make some calls and evaluate our service.
VICIdial® Hosted by VoIP 4 Pro
With nearly 20 years experience in both customer service call centers and outbound telemarketing centers we have a deep understanding on the requirements for a successful setup and result. We’re happy to help our call center clients with our deep knowledge and offer a level of support that you won’t see with other carriers.
We also offer a variety of hosted solutions specially configured and optionally fully managed to take the technical stress away from you and let you focus on revenue earning.
We offer server hosting complete with VICIdial® Open-Source Contact Center Solution from the Vicidial Group. (We are not affiliated with them in any way and the software is completely free, we provide server hosting and support and customization services to our clients using this software.
This software has been developed and by the Vicidial Group and with a rich and vibrant community contributing to the code constantly it’s become arguably the most popular open-source contact center solution available on the market.
We have years of experience handling everything from installation, day-to-day maintenance and running of this software and have performed countless installations and provided clients with customized setups and integrations with their existing infrastructure.
There are so many features to describe it would be unrealistic to put a list here, but we are happy to show you how with our help you can harness the power of the gift that never stops giving in the contact center world.
There are many companies out there that offer this support as a service etc and in some cases wrongly claim that it’s their own software, we want to make it clear that we provide a service using official code made available publically by the Vicidial Group and charge based on the service we give you, you are able to get a copy of the code from the Vicidial Group’s official website and/or SVN repository and run your own installation of it. VICIdial® is a registered trademark of the Vicidial Group.
Highly Skilled Support
We’ve got loads of experience not only in telecoms but business and call center industry too so we truly understand the requirements of our clients and how that translates into the IT and telecommunications world. Our team will go out their way to ensure you understand everything and speak with you clearly and jargon free when it comes to needing any assistance.
You’ll be able to reach support via Phone and live chat. It’s possible via email too but we prefer real-time communication for initial support requests so we can ask the relevant questions to help us get to the bottom of the issue faster.